Our robots are manufactured
under a sophisticated quality control system.
Unfortunately things do sometimes go wrong or get broken
so we have a system for managing repairs.
If a robot fails within 12 months of
purchase it is covered by the guarantee and will be
replaced or repaired free of charge. If you have a
guarantee claim, please phone us on 01494 813471 to get a
If it fails after that you will need a
fixed-price repair. Prices
are shown here. We will repair
any of our robots however old it is.
Whether you are sending the robot back
under guarantee or not please make sure that you do these
1) Turn the robot OFF. Put a small
piece of tape across the switch so that it cannot be
turned on in the post. (Postmen don't like parcels that
2) Send us the charger as well as the
robot. Some faults are in the charger.
3) Make sure that there is a document
(guarantee form, order form, letter) with your NAME,
ADRESS and PHONE NUMBER on it.
this link to find the address to send the robot
Here are some
things you should check before sending a robot to
us. These could save you some time and
1) Are you using the correct charger?
If it doesn't have "SWALLOW SYSTEMS" on it, you
shouldn't be using it.
2) Have you charged it up?
3) Was it turned OFF when you charged
it? On older unmarked PIPs, this is towards the charger
socket. On PIXIEs this is the "0" pressed in.
4) For a PIP, if it has been stored
with a flat battery, charge it for at least 24 hours even
if the charging light flashed on and off rapidly when you
first put it on charge.
5) Have you changed the movement and
turn units? Sometimes, mostly with PIP, one user changes
the movement units without telling the others. "Forwards
10" might then move over 2 metres and cause a lot of
confusion. For PIP, look at advanced
features to see how to reset
6) Sometimes a PIXIE button can get
stuck down. You may be able to resolve the problem by
"jiggling it a bit".